When contacting me, please let me know your name and where you come from.

When ordering, please clearly describe what you want, model, measurements, etc.

Please remember/understand that English is not my first language.

There is no deposit to get on the waiting list. I do not require a deposit for a few reasons and payment is only due when the goods are ready to ship.

I will give you an estimated delivery time in my reply.

Due to my workload, I generally don’t contact customers to inform them that the items are ready, instead we rely on you to follow up with us if you still wish to purchase the product.

Please contact me and remind us about your order when your goods are close to the quoted estimate previously given, please do this preferably using the previous email or message.

If you don’t contact me within the estimated delivery time (plus a reasonable period of time), I will consider that you do not need the item(s) anymore. I will give “your item” to the next person in the queue.

I work on first-come and first-served basis. Please do not offer “high $$$$” or ask to jump to the front of the queue, I will not sacrifice other people’s position in the queue.

I will quote shipping costs and endeavor to find you the best shipping option to get your items to you safely and efficiently. We generally use Fedex or TNT as they give us the best price and service. Occasionally we use EMS, depending on their shipping rate, the destination, and the weight/volume of your items. Sea-freight is only used for bulk shipments.

We currently ship our products to more than 30 countries, as such we receive a “Corporate Rate” which is much cheaper than normal rates.

I accept U.S. Funds via wire transfer or Paypal only.
No credit/debit cards, postal money order, or bank check.
I will ship only after funds have been received.

I don’t normally send a formal invoice, I issue these only for bulk orders to our Dealers. To ship your merchandize, I will need your full name, correct & complete physical shipping address, plus a phone number. It is generally not possible ship to a P.O Box.

Due to foreign exchange rates and material cost changes, our prices are subject to change.